FAQ
The quick answers to the questions that aren't really about using a feature — they're about your account, your subscription, or getting unstuck.
Cancel or manage my Supporter subscription
Where you manage it depends on where you subscribed, not where you're signed in now:
- iPhone or Android (App Store / Google Play) — opens your device's own subscription settings.
- Web (objectuve.com) — opens secure billing management right in your browser.
Either way, start from Settings → Supporter. See Supporter tier § Managing your subscription for the full walkthrough.
Refunds
Objectuve doesn't run its own refund desk — who issues the refund depends on who took the payment:
- Subscribed through the App Store — request the refund from Apple; it's their payment, their policy.
- Subscribed through Google Play — same idea, request it from Google Play.
- Subscribed on the web (Stripe) — email support@objectuve.com and we'll sort it out directly.
Delete my account
Settings → Account and security → Delete account. This is permanent — it erases your account and everything tied to it, and there's no undo. Export your data first if you want to keep a copy. See Settings & your data § Account and security.
Export my data
Settings → Privacy → Your data → Export my data. You'll get an email with a download link once it's ready. See Settings & your data § Your data (export) for the format, delivery, and rate limit.
Reset my password / trouble signing in
Sign-in runs through Clerk, which also handles password resets — use Forgot password on the sign-in screen (web), or, in the app, the email-code option offered when a password sign-in needs an extra verification step. If you're still stuck, contact support below rather than retrying over and over.
Contact support
Email support@objectuve.com — a real person reads it. For anything about using a specific feature, the Ask anything search on this guide's home page is often faster.